Privacy Policy

1. Information we may collect

Depending on your enquiry or booking, we may collect:

• Your name, telephone number and email address
• Your travel dates, destination and preferences
• Your date of birth, nationality and identification details
• Passport or visa information where required for a booking
• Information about other travellers included in your request
• Payment and transaction information
• Messages and communication sent to us
• Dietary, accessibility or other requirements relevant to your journey

2. How we use your information

We may use your information to:

• Respond to your enquiry
• Prepare travel quotations
• Make and manage requested reservations
• Provide booking confirmations and travel documents
• Communicate important booking information
• Assist with permitted changes, cancellations or refunds
• Meet accounting, legal and regulatory obligations
• Improve our services and customer experience

3. Who we may share information with

Travel arrangements may require us to share relevant information with:

• Airlines and reservation systems
• Hotels and accommodation providers
• Transfer, activity or tour providers
• Travel insurance providers
• Payment-service providers
• Embassies, immigration authorities or regulatory bodies where necessary
• Technology providers that help us operate our website and communication systems

We will only share information that is reasonably required for the relevant service.

Some suppliers may process information under their own privacy policies.

4. International transfers

International travel may require personal information to be shared with suppliers or authorities outside Kenya.

Where this is necessary, we will take reasonable steps to ensure that the information is transferred for the intended travel purpose and handled appropriately.

5. How long we keep information

We retain personal information only for as long as reasonably necessary to provide our services, maintain required business records, meet legal obligations and resolve disputes.

When information is no longer required, we will securely delete, anonymise or dispose of it.

6. Information security

We take reasonable administrative and technical measures to protect personal information from loss, unauthorised access, misuse or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Your rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold information about you
• Provide access to your personal information
• Correct inaccurate or incomplete information
• Delete information where legally permitted
• Restrict or object to certain uses of your information
• Stop sending marketing communication
• Withdraw consent where we rely on consent

Some information may need to be retained for legal, accounting or active-booking purposes.

To make a request, contact us using the details below.

8. Children's information

We may collect information about children where it is necessary to arrange family travel.

This information should be provided by a parent, guardian or authorised adult and will only be used for the relevant travel arrangements and legal requirements.

9. Marketing communication

We will only send promotional communication where you have agreed to receive it or where otherwise permitted by law.

You may unsubscribe at any time. This will not prevent us from sending necessary communication about an active enquiry or booking.

10. Cookies

Our website may use cookies or similar technologies to operate correctly, understand website usage and improve the visitor experience.

Where required, visitors will be given options for managing non-essential cookies.

11. Changes to this policy

We may update this Privacy Policy when our services or legal obligations change.

The revised policy will be published on this page with an updated date.